Privacy Policy

Welcome to Dions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website food-dions.click, place food orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other relevant consumer protection regulations.

1. About Us

Dions is a food business operating in the United States. We provide food-related products and services through our website and other channels. For all privacy-related matters, you may contact us using the following details:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us at the email address provided above.

2. Information We Collect

We collect several types of information from and about users of our website and services. Understanding what data we collect helps you make informed decisions about your engagement with Dions.

2.1 Personal Identification Information

When you interact with our website, create an account, place an order, subscribe to our newsletter, or contact us directly, we may collect the following categories of personally identifiable information:

• Full Name: First and last name for order processing and account identification.
• Email Address: Used for order confirmations, account management, and marketing communications (with your consent).
• Phone Number: Used for delivery coordination and customer service purposes.
• Billing and Delivery Address: Postal address information necessary to fulfill food orders and process payments.
• Payment Information: Credit or debit card details, billing addresses, and transaction identifiers. Note that full payment card data is processed through secure, PCI-DSS-compliant third-party payment processors and is not stored directly on our servers.
• Account Credentials: Username and encrypted password if you create an account with us.
• Dietary Preferences and Food Allergies: Any special requests or dietary requirements you provide when placing an order.

2.2 Usage Data and Analytics Information

We automatically collect certain information when you visit or use our website. This usage data includes:

• Pages visited and content viewed on food-dions.click
• Time and date of your visits and the duration spent on each page
• Clickstream data, including links followed and buttons clicked
• Search terms used on our website
• Referring URLs (the website you visited before arriving at ours)
• Exit pages and actions taken before leaving the website
• Shopping cart activity, including items added, removed, or abandoned
• Order history and transaction records associated with your account

2.3 Device and Technical Information

We collect technical information about the device and internet connection you use to access our website, including:

• IP Address: Used for geolocation, fraud prevention, and security monitoring.
• Browser Type and Version: Such as Chrome, Firefox, Safari, or Edge.
• Operating System: Such as Windows, macOS, iOS, or Android.
• Device Type: Desktop, laptop, tablet, or mobile phone.
• Screen Resolution and Language Settings
• Time Zone Settings
• Unique Device Identifiers
• Mobile Network Information (if applicable)

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytical data. For detailed information about how we use cookies and how you can manage your cookie preferences, please refer to our Cookie Policy. A brief overview is also provided in Section 9 of this Privacy Policy.

2.5 Communications and User-Generated Content

When you communicate with us via email, through our contact forms, via chat support, or through social media, we collect the content of those communications, including any attachments or feedback you provide. If you leave reviews or ratings for our food products or services, we also collect that content.

2.6 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms if you connect your account or interact with our social media pages
• Payment processors and fraud prevention services
• Delivery and logistics partners
• Marketing analytics partners
• Publicly available sources for business verification purposes

3. How We Use Your Information

Dions uses the information we collect for a variety of purposes, all of which are aimed at providing you with the best possible food service experience and maintaining the integrity and security of our operations.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparation and delivery coordination
• To create and manage your account on food-dions.click
• To send order confirmations, receipts, and delivery notifications
• To handle returns, refunds, and complaints
• To accommodate dietary preferences and special requests you have provided
• To communicate with you about changes to your order or delivery status

3.2 Payment Processing and Fraud Prevention

• To process payments securely through our third-party payment partners
• To verify your identity and prevent unauthorized transactions
• To detect, investigate, and prevent fraudulent activities
• To comply with financial and anti-money laundering regulations

3.3 Website Analytics and Performance Improvement

• To understand how users interact with our website and identify areas for improvement
• To analyze trends in user behavior and food preferences
• To test new features and measure their effectiveness
• To fix technical issues and optimize website performance
• To personalize your experience and show you relevant food recommendations

3.4 Marketing and Promotional Communications

• To send you promotional emails, newsletters, and special offers about Dions products and services (with your consent where required by law)
• To notify you about new menu items, seasonal promotions, and loyalty programs
• To serve targeted advertisements on our website and third-party platforms
• To conduct surveys and gather feedback about your experience

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.5 Legal Compliance and Safety

• To comply with applicable federal and state laws, regulations, and legal obligations
• To respond to lawful requests from public authorities, including law enforcement
• To enforce our Terms of Service and other agreements
• To protect the rights, property, and safety of Dions, our customers, and the public

4. Legal Basis for Processing Your Data

While the United States does not currently have a single comprehensive federal privacy law equivalent to the EU's GDPR, Dions processes your personal information based on the following justifications under applicable U.S. law:

• Contractual Necessity: Processing is necessary to fulfill your food orders and provide the services you have requested.
• Legitimate Business Interests: Processing for fraud prevention, security, website analytics, and service improvement where such interests do not override your privacy rights.
• Legal Obligation: Processing required to comply with applicable U.S. federal and state laws.
• Consent: For marketing communications and non-essential cookies, where we rely on your explicit consent, which you may withdraw at any time.

5. Sharing Your Information with Third Parties

Dions does not sell your personal information to third parties for monetary consideration. However, we may share your data with trusted third parties in the circumstances described below.

5.1 Service Providers and Business Partners

We share personal information with carefully vetted third-party vendors and service providers who assist us in operating our business and delivering our services. These include:

• Payment Processors: To securely handle financial transactions
• Delivery and Logistics Partners: To coordinate the delivery of your food orders
• Website Hosting and Cloud Service Providers: To store and manage our website and data infrastructure
• Email Service Providers: To send transactional and marketing emails
• Analytics Providers: Such as Google Analytics, to help us understand website usage
• Customer Support Platforms: To manage customer inquiries and complaints
• Marketing and Advertising Platforms: To run targeted advertising campaigns

All service providers are contractually obligated to use your personal information only as instructed by us and in accordance with applicable privacy laws. They are prohibited from using your data for their own purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in response to valid legal process such as a court order, subpoena, or government request. We may also disclose information when we believe disclosure is necessary to:

• Comply with any applicable federal or state law or regulation
• Protect the safety of any person from death or serious bodily injury
• Prevent fraud or abuse of Dions or its users
• Protect the property rights of Dions

5.3 Business Transfers

In the event that Dions undergoes a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal data is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This data does not constitute "personal information" under applicable law.

6. Data Security

Dions takes the security of your personal information seriously. We implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive personal data, including passwords, is stored in encrypted format using strong hashing algorithms.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored for suspicious activity.
• PCI-DSS Compliance: Payment card data is handled through PCI-DSS compliant payment processors.
• Regular Security Audits: We conduct periodic vulnerability assessments and security audits.

6.2 Administrative Safeguards

• Access to personal information is restricted to authorized employees and contractors on a need-to-know basis.
• All staff with access to personal data receive regular privacy and security training.
• We maintain documented data handling procedures and incident response plans.

6.3 Data Breach Response

In the event of a data breach that affects your personal information, Dions will notify affected individuals and relevant authorities as required by applicable U.S. state data breach notification laws. We will take prompt remedial action to contain and investigate any breach and will provide you with information about what data was affected and steps you can take to protect yourself.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Dions respects and honors these rights to the fullest extent required by applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Dions does not sell personal information for monetary consideration.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use of sensitive personal information to that which is necessary to provide requested services.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights. We will not deny you services, charge different prices, or provide a different level of service because you exercised your rights.

7.2 General Privacy Rights Available to All Users

Regardless of your state of residence, Dions provides the following privacy rights to all users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your personal information from our records, subject to certain legal exceptions.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object to Marketing: You can opt out of direct marketing communications at any time.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by contacting us at:

• Email: [email protected]
• Website: food-dions.click

We will respond to your request within 45 days as required under CCPA/CPRA. If we require additional time, we will inform you of the reason and extension period (up to an additional 45 days). We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded. We may need to verify your identity before processing your request to protect your privacy and security.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Once the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

9. Cookie Policy Overview

Dions uses cookies and similar tracking technologies on food-dions.click to enhance your user experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files placed on your device when you visit our website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, enabling core features such as shopping cart functionality, user authentication, and security. These cookies cannot be disabled.
• Performance and Analytics Cookies: Collect information about how visitors use our website, such as which pages are most visited and how users navigate the site. This helps us improve website performance.
• Functionality Cookies: Remember your preferences and settings, such as language selection and login status, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of our advertising campaigns.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website and your user experience. For full details on the cookies we use and how to manage them, please review our dedicated Cookie Policy available on food-dions.click.

10. Children's Privacy

Dions is intended for use by individuals who are 18 years of age or older. Our website, services, and food ordering platform are not directed at, designed for, or knowingly marketed to children under the age of 13, or minors under the age of 18.

We do not knowingly collect personal information from children under 13 years of age. If you are under 18, please do not use our services or submit any personal information to us without the direct supervision and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] so that we can take appropriate action.

Our practices regarding children's data are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), enforced by the Federal Trade Commission (FTC).

11. International Data Transfers

Dions is a United States-based business and primarily processes and stores data within the United States. However, some of our third-party service providers and partners may be located in other countries, which may result in your personal information being transferred to, stored in, or processed in countries outside of the United States.

When such transfers occur, we take reasonable steps to ensure that your personal information receives an adequate level of protection consistent with applicable U.S. privacy laws. This may include:

• Entering into data processing agreements with third-party service providers that include standard contractual clauses
• Ensuring that service providers adhere to applicable privacy and security standards
• Conducting due diligence on the data protection practices of international vendors

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries that may have different data protection laws than those in your state or country of residence. We will always handle your data in accordance with this Privacy Policy regardless of where it is processed.

12. Third-Party Links and External Websites

Our website food-dions.click may contain links to third-party websites, social media platforms, or embedded content from external sources. These third-party sites operate independently of Dions and have their own privacy policies and data collection practices.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external websites you visit. The inclusion of a link to a third-party website does not imply endorsement by Dions of that website or its privacy practices.

13. Marketing Communications and Opt-Out

With your consent, Dions may use your email address and other contact information to send you promotional communications, including newsletters, special offers, new menu item announcements, and loyalty program updates.

13.1 How to Opt Out

You may opt out of receiving marketing communications from us at any time through any of the following methods:

• Email Unsubscribe: Click the "unsubscribe" or "opt-out" link included at the bottom of every marketing email we send.
• Account Settings: Log in to your account on food-dions.click and update your communication preferences.
• Direct Contact: Send an email to [email protected] with your request to be removed from our marketing list.

Please note that even if you opt out of marketing emails, we will continue to send you transactional communications that are necessary for the provision of our services, such as order confirmations, delivery updates, and account-related notices.

13.2 Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally agreed-upon standard for responding to DNT signals. Our website does not currently alter its data collection and use practices in response to DNT signals from your browser. We will revisit this position as industry standards evolve.

14. California Privacy Rights — Additional Disclosures

In addition to the rights outlined in Section 7, California residents have the following additional rights and protections under the CCPA/CPRA and California's "Shine the Light" law (California Civil Code Section 1798.83):

14.1 Categories of Personal Information Collected

In the past 12 months, Dions has collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email address, IP address, account name)
• Commercial information (purchase history, food order records)
• Internet or electronic network activity information (browsing history on our site, interaction with advertisements)
• Geolocation data (delivery address, approximate location from IP address)
• Inferences drawn from other personal information to create a profile about consumer food preferences
• Sensitive personal information (payment card data processed by third parties)

14.2 Authorized Agents

California residents may designate an authorized agent to submit privacy rights requests on their behalf. To designate an authorized agent, please provide written authorization signed by you, along with proof of the agent's identity. We may require direct verification from you to confirm the agent's authorization before processing the request.

14.3 Shine the Light

California customers may request information about our disclosure of personal information to third parties for their direct marketing purposes once per calendar year. To make such a request, please contact us at [email protected].

15. How to File a Privacy Complaint

If you believe that Dions has violated your privacy rights or has not complied with applicable privacy laws, we encourage you to first contact us directly so that we can address your concerns promptly and effectively.

15.1 Contact Dions Directly

Submit your complaint or concern to:

• Email: [email protected]
• Website: food-dions.click

We will acknowledge your complaint within 10 business days and provide a substantive response within 30 days.

15.2 File a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you wish to report a privacy violation directly to a regulatory authority, you may contact the following agencies:

16. Changes to This Privacy Policy

Dions reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on food-dions.click with the revised "Last Updated" date prominently displayed at the top
• Send an email notification to registered users at their email address on file
• Display a prominent notice on our website homepage for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acknowledgment of the updated policy.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data handling practices, please contact our privacy team using the details below. We are committed to addressing your inquiries promptly and transparently.

We strive to respond to all privacy inquiries within 10 business days and to resolve all matters within 30 days of receipt. For urgent matters, please indicate the nature of your concern in the subject line of your email.

This Privacy Policy was last reviewed and updated on May 6, 2026. All content is provided for informational purposes and constitutes the binding privacy practices of Dions as of the effective date stated above.